Sapple Systems services can be broadly categorized into:
1. Software Support
2. Software Maintenance
Software Support
This includes warranty, development resource availability, and user support.
- The warranty: This addresses clients’ concerns about the delivered quality and reduces the learning curve for users. It covers:
- User support to an extent specified in the software development agreement
- Free elimination of defects
- Development resource availability: We ensure effective knowledge sharing and having technical staff with certain skills to implement modifications to the software system quickly and efficiently. Modifications can be implemented on a fixed-price or time & material basis.
- User support: This can be extended within the warranty, ensuring that user questions are responded to during a guaranteed period of time. As a result, employees can perform their jobs efficiently.
- Developer resource and user support can be made available 20/7, the same day or the next day. The selected option depends on how critical the response time is for your business.
The main purpose of Software Maintenance Procedures is to Minimize Software down-time. Our software solutions maintain average availability of 99.8%.
Maintenance Cost Reduction
Regular maintenance procedures expenses are decreased through:
- Our experience in up-to-date programming technologies and products
- Knowledge of existing software solutions
- Recommendations for software improvement, including calculations of upgrade costs and outcome
- Selection of the most effective software monitoring tools for the current software solution
- Optimization of maintenance methods for the specific software solution
Our elevated level of service guarantees fewer anomalous situations or problems - which reduces the cost of eliminating future obstacles.
Software Maintenance Procedures
Based on the architecture and systems availability we define critical maintenance procedures and maintenance terms.
- Software solution deployment
- Environment configuration
- Backup configuration
- Software system monitoring
- Daily: software system status
- Weekly: backup status check and analysis of software logs and resource usage trends
- Monthly: critical security patches and upgrades
- Resolution of issues
Sapple Systems software provides our customers with full-cycle services from analysis and development to support and maintenance. We assume complete responsibility for the developed software solution and provide reliable software infrastructure for the business of each of our customers.
