Support Model

The support model at Sapple Systems continues to look for ways to reduce the total value of investment of their customers. Our cost effective solution will lower your support and maintenance cost and improve the overall quality, reliability and performance.

As per Service Level Agreements (SLA) our support and maintenance framework provides superior quality services along with knowledge management tools to retain and enhance knowledge base. Our support model ensures that client’s objectives are met. The important features of it are listed.

Knowledge Management & Knowledge Transfer

KM aims to efficiently capture meaningful knowledge (both documented & experiential) across the organization and makes it easily available from the client's team to our Analysis team. The objective of our Knowledge Capture process is to:

Capture content from Associates / Unit Repositories and Databases

Encourage knowledge contribution through rewards

Enhance quality, usability and relevance of information captured (Content Management)

Maintain content confidentiality issues

Our support model helps in -

Sharing of documented and experiential knowledge

Contributing ideas

Improving Performance

Sharing best practices

Innovation